Terms and Conditions

Definitions In these Terms and Conditions:

The Company means Maps and Moors.

The customer means any person, firm, company or other legal entity which places an order or buys any products or services from the company and includes the employees, servants, agents or subcontractors of any such person, firm company or other legal entity.

Service means any course, accommodation or facility offered by the company.

Contract means a contract between the company and the customer for the provision of products or services.

Statutory Interest means statutory interest for the Late Payment of Commercial Debts (Interest) Act 1998.

Terms and Conditions means these terms and conditions of provision

Applicability of Terms and Conditions:

These terms and conditions shall be incorporated into the contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by the company.

Booking Conditions:

The contract shall be formed when the company acknowledges acceptance of the customer’s booking form and required payment.

The contract is subject to availability of a course place/date and the acceptance by the customer of these terms and conditions.

Neither the company website nor literature constitutes an offer, and the company may correct any errors or omissions to its published prices at any time prior to the confirmation of the contract in accordance with this condition.

Course sizes described on the website are target sizes and may be increased or decreased at the discretion of the Company. The Company gives no undertaking as to the minimum or maximum size of a course but does undertake to ensure that Leaders, Guides, Instructors and support staff are supplied in appropriate numbers to ensure the principle objectives of the course can be achieved. Similarly, Leaders, Guides, Instructors and support staff named in course descriptions, anywhere in the literature or on the website, may be changed at any time.

All information is produced in good faith that it is accurate at the time of publishing.

Any current price list replaces all previous price lists.

Any participant under the age of 18 years must be accompanied by the parent or legal guardian for the duration of the course (participating in the same course).

Participation in adventurous activities entails some risk of injury. All staff are trained and appropriately qualified to run activity sessions and will at all times proceed in a manner to limit the risk of injury. However, customers need to accept that accidents and injuries can happen.

All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the company.

The customer is responsible for the safekeeping of all equipment issued for use during the activity/course. The company reserves the right to charge for equipment that has been lost or misused (with exception to wear and tear).

All Fees:

If payment is not made in accordance with these conditions, the Company reserves the right to charge statutory interest on the overdue/outstanding balance for the period from the date on which payment became due until the date on which payment is made including any period after the date of judgement or decree against the customer.

In the event of any cheque from the customer being dishonoured a charge of £25, will be made to cover bank and administrative costs.

Balance of payments must be received 2 weeks prior to commencement of the course.

The whole course fee is required to reserve a place for any booking made within 2 weeks of the commencement of the course.

The time for payment shall be the essence of the contract.

Amendments by the Customer:

Substitution of the original customer for another can be made provided the substituting customer satisfies the requirement of the course and completes a booking form. All substitutions must be made with the consent of the company with both the substituted and substituting customer being jointly and severally liable for the total course fee.

A customer may apply, in writing, to change course or course dates as long as the original booking is more than 4 weeks from the date of the request. The new course must be one that appears on our website. Any requests to change course or course dates within the 4 week period will be dealt with under the terms and conditions relating to cancellation by the customer.

Group bookings and residential group bookings only: Variations in numbers must be agreed in writing and may incur additional charges. No variations will be guaranteed within 4 weeks of the booked date

Cancellations:

Customers are advised to take out their personal accident and travel insurance when booking. This may allow you to recover payments if you have to cancel and the circumstances of your cancellation are covered by the insurance contract.

The Company reserves the right to cancel any course which does not have sufficient people taking part to make it financially viable, or to cancel your participation alone if not to do so would result in a financial penalty. By the same token, the Company will endeavour to ensure that a course runs if at all possible. If your booking is likely to be cancelled under such circumstances, the Company undertakes to inform you as soon as possible; this may occur after the balance due date but will not occur less than 4 weeks before the course start date.

Anyone booked onto a course which is cancelled by the Company will be entitled to a full refund or entitled to transfer to another course and no transfer fee will be payable. Should you transfer to another course any difference in price will be invoiced or credited accordingly.

Cancellation by the Customer:

All cancellations must be in writing and sent either by post or email. The company will acknowledge a cancellation within 5 days of receiving it. Until the customer has received confirmation the original booking remains valid.

The customer will be charged on the following basis:

50% of the total booking fee is payable where cancellation takes place less than 4 weeks but more than 2 weeks before the commencement of the booking.

100% of the total booking fee is payable where cancellation takes place within the period of 2 weeks before the commencement date of the booking.

If we manage to rebook your place a full refund will be given.

Cancellation by the Company:

The Company reserves the right to cancel a booking for any reason and reserves the right to cancel a booking due to circumstances outside of the Company’s control.

Cancellation by the company does not affect a customer’s right to a refund of travel costs that he/she may have incurred prior to the cancellation. Customers are advised to take out their own personal accident and travel insurance when booking.

In the event of cancellation customers will be offered the choice of the following options:

Full refund of the fee paid; or another booking on a different date.

Health:

Customers participating in courses/activities must expect to be involved in adventurous and sometimes strenuous activities. Although prior experience and/or training is not necessary on all the courses/activities customers are expected to be of good general health. The medical section on the booking form must be completed as part of the booking process. All prior injuries and/or serious illnesses must be declared. Any injury or illness occurring between the time of the declaration and the commencement of the course must be reported. The customer must satisfy themself that taking part in the course is within their own capabilities. The company reserves the right to refuse a booking on medical grounds if it is considered to be detrimental to the safety and smooth running of the course.

Safety Regulations:

Outdoor adventurous activities take place in varied natural environments where there are natural hazards and risks to manage. Every effort will be made by Maps and Moors to provide realistic training in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given.

Unruly Behaviour:

Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.

Personal Property:

Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to any negligence by the company or its representatives.

Complaints:

If the customer encounters any problem or difficulty the company will try to resolve them as soon as possible. In the first instance, report anything either to the instructor, the course director or the management of the Company. If your complaint is not resolved to your satisfaction please write to Maps and Moors at: –

The Old Vicarage, Church Lane, Ruishton TA35LL. Your concerns will be dealt with within 28 days of receipt

Force Majeure:

Notwithstanding anything contained in these Conditions, the Company will not be liable for any failure to perform our obligations to You in whole or part as a result of any matter outside the Company’s reasonable control including but not limited to, strikes or other industrial disputes, failure of utility services or transport network, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulations, direction or statutory provisions, accident, breakdown of plant or machinery, act of God (including but not limited to fire, flood or storm (whether at or near to the hotel where the Event is being hosted)) (“a Force Majeure Event”)

Liability:

The Company will not be liable where any failure in the performance of the Contract is due to: you; or a third party unconnected with the provision of the course and where the failure is unforeseeable or unavoidable; or any other unusual and unforeseeable circumstances beyond the Company’s control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which the Company or its suppliers, even with all due care, could not foresee or forestall. The Company shall not be liable for any illness, injury or loss of life sustained on any course, except where such illness, injury or loss of life is caused by the negligence of the Company or its employees, nor will the Company be liable for any uninsured loss of personal property.

For all courses, you are advised to have insurance that covers you for ALL of the activities.

Intellectual Property:

Copyright and all other intellectual property rights in the products and services shown in the price lists, website and any literature shall remain at all times the property of Maps and Moors. The customer shall acquire no rights in the products and services except as expressly provided for in these terms and conditions.

Photographs:

From time to time photographs taken on courses may appear in promotional material. If customers do not wish to be photographed, please raise this with the course instructor at the time.

Data Protection:

The personal information requested by Maps and Moors at the time of booking plus any subsequent information is held on paper and digitally. The information is required to assist Maps and Moors, agents and sub-contractors to deliver the course and in maintaining Maps and Moors' high standards of delivery. By providing us with the information to process your booking you are agreeing that the information can be kept and accessed by authorised personnel.  Contact details will be used to advise you of future offers by post, email, SMS or phone ONLY if you have given us your permission to do so. If you have not given us your permission to keep you up to date with what is happening on our courses, we are unable to contact you for this purpose.

Maps and Moors shall ensure that appropriate security measures are in place to protect your personal data (as defined in the Data Protection Act 2018 and to comply with the General Data Protection Regulation). When you make a booking, you consent to all the information you provide being passed on to Maps and Moors suppliers, agents, subcontractors, employees or volunteers whether based inside or outside the European Economic Area for the purposes of our providing you with the course

Applicable Law:

The contract will be governed by the laws of England any dispute will be dealt with under the jurisdiction of the courts of England and Wales. The statutory rights of the customer are not affected by the above.

General:

When making your booking it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them.